Return Policy

Introduction

At Individualife, we strive to ensure your complete satisfaction with our clinically safe & effective nutritional supplements. If for any reason you are not entirely happy with your purchase, we are here to help. Please read our Return Policy carefully.

1. Return Eligibility

1.1 Time Frame

You may return products within 15 days of the delivery date for a refund or exchange.

1.2 Condition of Products

To be eligible for a return, products must be in their original condition, unopened, and unused. Products that have been opened or used are not eligible for a return.

1.3 Proof of Purchase

A receipt or proof of purchase is required to process all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

Gift cards

Products purchased on clearance or as part of a special promotion

Any products marked as non-returnable in the product description

3. Return Process

3.1 Initiating a Return

To initiate a return, please contact our Customer Service team at connect@individualife.com with your order number and details about the product you wish to return.

3.2 Return Authorization

Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how and where to send your product. Returns without an RA number will not be accepted.

3.3 Shipping

You will be responsible for paying for your own shipping costs for returning your item using UPS Shipping. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

4.1 Inspection and Processing

Once we receive your return, we will inspect the product to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund.

4.2 Refund Method

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned product. Please note that it may take additional time for your bank or credit card company to process and post the refund.

4.3 Partial Refunds

Partial refunds may be granted in certain situations, such as:

Items not in their original condition, damaged, or missing parts for reasons not due to our error

Returns initiated more than 30 days after delivery

5. Exchanges

5.1 Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at connect@individualife.com. We will arrange for a replacement or a refund.

5.2 Exchange Process

For exchanges, follow the same return process. Specify that you prefer an exchange rather than a refund, and we will do our best to accommodate your request based on product availability.

6. Cancellations

6.1 Order Cancellations

If you wish to cancel an order, please contact us immediately at connect@individualife.com. If your order has not yet shipped, we will cancel it and issue a full refund. If your order has already shipped, please follow the return process.

7. Contact Information

For any questions or concerns about our Return Policy, please contact us at:

Individualife
Laguna Hills, CA 92653
connect@individualife.com
www.individualife.com

Thank you for choosing Individualife for your holistic nutritional supplement needs. We value your business and are committed to providing you with the highest quality products and customer service.